Provider Training, Tutorials and Workshops

This web page serves as one of the primary provider training areas. Below are four (4) content blocks. Each block serves as a dedicated repository for an array of key materials aligned to Provider Trainings, Tutorials and Workshops.

Once a block is selected, the selected block will open and display all materials associated with that specific content block.

Provider Workshops

Dental and Vision Provider Workshops being held in February 2024

Wyoming Frontier Health Information Exchange

Dental Workshop

Vision Workshop

Wyoming Medicaid Field Representatives are excited to announce the first quarter virtual workshops ARE HERE! These provider workshops are scheduled to take place in February 2024.

We are excited to train and demonstrate the recently implemented Provider Portal enhancements that allow Dental and Vision providers to view the next allowed date of service for a specific procedure.

Providers attending the workshop will have the opportunity to gain valuable knowledge to build confidence within the Provider Portal, freeing up your valuable time from calling the Provider Services Call Center.

These enhancements were incorporated due to you the providers, recommendation!

What providers can expect from these workshops:

  • Enhancements to the Member Eligibility Inquiry screens via the Provider Portal
  • Provider Self-Service – Code checks and last date of service
  • Demonstration of enhancements

Providers are required to register for workshops. To register, please select a date and time in February from the January – March 2024 Provider Training Calendar.

  • You will be prompted to enter your name and email address
  • Then click on “Register”
  • You will receive a confirmation notice
  • Reminder emails are sent to registrants one (1) day prior to the workshop date

We look forward to seeing you at the provider workshops!
Contact the Provider Services Call Center at 1-888-996-6223 with questions.

Diabetes Prevention Program (DPP)

The Field Representative’s conducted DPP workshops throughout December 2023. The topics included:

  • Billing guidelines and examples
  • Covered services
  • State and national statistics
  • Resources
  • DPP locations
  • Demonstrations within the Provider Portal

Please review and download the DPP presentation for future reference and for resources, i.e., websites and the billing provider manual.

Quick Reference Guides

835 Authorization

Adjustments and Voids

Claim Attachments

Claim Inquiry with Error Reason and Remark Codes

Creating New Profiles and Adding Users to the Provider Portal

Creating Templates

Entering and Monitoring Grievance and Appeals via the Provider Portal

Prior Authorization (PA) Inquiry

Member Eligibility, Code Reviews/Service Limits & Historical Claim Searches

Requesting an 835 Transaction for Clearinghouses and Billing Agents

Resetting Your Password and Updating Multifactor Authentication and Your Password

Retrieving Paper Remittance Advice